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FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

We strive to match listed colors as closely as possible. However, due to variations in manufacturing and dye processes, actual shades may differ slightly from what’s pictured.

Where can I view my sales receipt?

Once your order is processed, a digital sales receipt will automatically be emailed to you through our secure Square payment system. You’ll also receive order and shipping updates powered by ShipStation.

How can I return an item?

Return Window:

  • Items may be returned within 30 days of delivery.

Condition Requirements:

  • Products must be unused, in original packaging, and include all tags or labels.
  • Custom or limited-edition items are non-returnable unless defective.

Defective or Damaged Items:

  • If an item arrives damaged or defective, customers should contact support within 5 days of delivery with photos and order details.
  • DriftSurf may offer a replacement, store credit, or refund depending on the situation.

Non-Refundable Items:

  • Gift cards, final sale items, and personalized products are typically non-refundable.

Return Shipping:

  • Customers are responsible for return shipping costs, unless the item was defective or incorrect.

How to Start a Return:

  • Email support with your order number, reason for return, and any relevant photos.
  • A return authorization and instructions will be provided.
Will you restock items indicated as “out of stock?”

Yes, DriftSurf Creations does restock out-of-stock items—but they often handle it through pre-orders. That means if something’s currently unavailable, you might still be able to reserve it ahead of time. They’ll either collect a partial deposit or store your payment method, then fulfill and charge the full amount once the item is back in inventory.

If you're eyeing a specific product, it’s worth checking their site regularly or signing up for notifications. Want help drafting a quick message to their team asking about a particular item? We can whip one up for you.

Where can I ship my order?

🌊 DriftSurf Creations Shipping Policy

At DriftSurf Creations, we’re proud to deliver coastal-inspired goods to surf lovers near and far. Whether you're ordering from across town or across the globe, we’ve got you covered.

📦 Shipping Coverage

  • Domestic Shipping: Available across the United States.
  • International Shipping: We ship worldwide to most destinations.

💰 Shipping Charges

  • Shipping fees are calculated based on your location and selected delivery method.
  • Charges will be clearly displayed at checkout before you complete your order.

🚚 Delivery Timeframes

  • Estimated delivery times vary by region and will be provided during checkout.
  • Orders are processed Monday through Friday, excluding holidays.

🛠️ Additional Notes

  • Fragile or oversized items may require special handling and incur additional fees.
  • If you have questions about shipping to your area or need expedited service, feel free to contact us directly.

CONTACT US FOR ANY QUESTIONS